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FREQUENTLY ASKED QUESTIONS


GAME RELEASE

When is Adventures of Pip coming out?

Adventures of Pip is available to DOWNLOAD NOW on Steam and in the Nintendo WiiU eShop (NA).

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Where can I download Adventures of Pip?

On Steam, you can download the game by visiting the link below: http://store.steampowered.com/app/ 303550

You can also download the game by searching for “Adventures of Pip” on the Nintendo WiiU eShop on the console.

At this time, Adventures of Pip is only available in North America on Nintendo WiiU.

Will Adventures of Pip be released outside of North America on Nintendo WiiU or other systems?

Yes! We are currently working with an outside localization company to get the game translated to support multiple languages for a global release.

We do not have an official date on when the game will be available, but once we do, we will make an announcement!

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Yes — we are working on extending our platform support to XB1 and PS4!

At this time, there are no other plans to support additional platforms — such as PS Vita or Nintendo 3DS — BUT we do want to eventually support handhelds since we feel the game would be perfect for those systems!

When will Adventures of Pip be coming out to (XB1 or PS4)?

We are currently working on porting the game to both systems. At this time, we do not have an official release date, but when we have passed and approved by Microsoft or Sony, we will make an announcement on when to expect it on their respective stores.


KICKSTARTER / BACKERKIT QUESTIONS

I pledged for Adventures of Pip on Kickstarter but haven’t gotten a survey. Where is it?

We used BackerKit as our primary fulfillment tool for Kickstarter. All surveys were delivered to the email address used for Kickstarter through BackerKit. Be sure to check your “Junk” or “Spam” folder for any emails from BackerKit.

You can also log into BackerKit using your Kickstarter information here: https://adventuresofpip.backerkit.com/

If you still need help accessing your BackerKit survey, please email us at support@tictocgames.com and we will assist your directly!

I see that the game has been released — but I didn’t get my digital code yet… What happened?

Best way to see if you received your digital code is to log into BackerKit and reviewing your survey. You can use your Kickstarter information to log back into BackerKit here: https://adventuresofpip.backerkit.com/

Once you’ve logged in, you will see your digital download code under “Digital Rewards” within your survey.

 

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If you do not see anything under “Digital Rewards”, you may have recently filled out your survey after our code distribution or your survey is still marked as “Open” within BackerKit. Please email us at support@tictocgames.com and we’ll look closely into your survey.

Please be aware that the game is currently only released in North America for Nintendo WiiU. Our digital codes will only work on consoles in North America, Canada and Mexico. If you are outside of these regions, we are unable to deliver you a code at this time.

We are currently working on extending our release to additional regions and will make an announcement once when we have an official date. We apologize for any inconvenience. Please email us if you wish to discuss this further at support@tictocgames.com

My tier includes additional digital rewards but I don’t see them in my survey — where are they?

We are in the process of delivering the digital rewards — wallpaper, art book and soundtrack — through BackerKit really soon!

Both the wallpaper and art book will be a direct link to the .zip file for immediate download.

The digital soundtrack, however, will be a download code that must be redeemed on our composer’s BandCamp site here: http://virt.bandcamp.com/yum

You will receive an email from BackerKit once the digital rewards have been delivered. Be sure to check your “Junk” or “Spam” folder in case it gets accidentally delivered there.

OK, I got a download code for the digital soundtrack — how can I download it?

The digital soundtrack can be downloaded on virt’s BandCamp site here: http://virt.bandcamp.com/yum

Here is a quick ‘how-to’ guide on how to download it!

1) Log into BackerKit using your Kickstarter information: https://adventuresofpip.backerkit.com

2) Once logged in, you will be redirected to your completed survey.

3) Under “Get Your Digital Rewards”, you will see all available digital rewards.

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4) Click on “Copy” next to “Digital Reward – Soundtrack”; this will copy the download code to your clipboard.

5) Go to http://virt.bandcamp.com/yum, paste your code into the box, and press ‘Gimmie

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6) You will be redirected to another page for a quick validation; once cleared, click on ‘Download’ to get the soundtrack.

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Here, you can also change the format you wish to receive the soundtrack in… and that’s it!

Enjoy the album!

I lost the email that has the download code for the game (and other rewards). How can I access it again?

You can always review your survey by logging into BackerKit using your Kickstarter information: https://adventuresofpip.backerkit.com

Once logged in, you will be able to review your survey. All digital codes or links to any of the rewards will be under “Get Your Digital Rewards”.

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If you do not see anything under “Get Your Digital Rewards”, please email us at support@tictocgames.com and we’ll work directly on your survey.

I pledged for Adventures of Pip on (XB1/PS4) but haven’t received anything! Can I change to a different platform?

We completely understand that you may want to change platforms due to the gap in releases.

If you wish to change your platform of choice, please email us at support@tictocgames.com  and we will work with you directly on your survey.

I want to cancel my pledge — how can I do that?

We are extremely sorry to lose your support, but we understand your frustration. It has never been our intention to disappoint or exclude any of you with the current release plan of Adventures of Pip.

If you still wish to cancel your pledge, please email us at support@tictocgames.com so we can discuss your refund directly with you.


If there are any questions that was not answered in our FAQ section, please do not hesitate to email us at support@tictocgames.com .